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Balloon Gift - Frequently Asked Questions

How long can my personalised message be?
Ideally it should be no more than 200 characters. 

How long should my balloon last for?
Your balloon should stay afloat for about a week or sometimes even 2 weeks. Once it has deflated the balloon string can be reused.
What happens if my balloon is damaged when it reaches its destination?
Each balloon is delicately packaged inside a customised box and surrounded by protective tissue paper. It is therefore unlikely that this will occur but in the rare event that it does a replacement will be couriered out immediately or alternatively, a refund can be issued.
What happens if no one is home to receive their bespoke balloon?
The courier company will leave details of how they can rearrange delivery or it can be collected nearby from their depot.
What happens if I would like my bespoke balloon to be delivered on a Saturday?
This can be arranged, but at a little extra cost.
What happens if I would like to change my mind about my order or its delivery date?
if you would like to cancel an order or change any of your order details please contact us at and we will give you a full refund or change your order details.
What is the latest time I can order before next day delivery?
As you are ordering a Bespoke Balloon ideally your order should be at least two days before you would like your balloon to be delivered. This allows us time to handcraft your balloon beautifully, we will however take orders for next day delivery once the order is received before noon.

What is the earliest time I can place an order?
It is possible to order a balloon in advance of up to a month- but really there is no limit,
Terms & Conditions
Please see here for full terms & conditions

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